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11-05-2013, 06:14 AM
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#1
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Name: rebar
Title: Green Behind the Ears
Status: Not Here
Join Date: Sep 2012
Location: Iowa City
Member`s Gallery
Posts: 72
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Cant seem to make much needed contact..
Jeff.. I gave your helper, Tyler I think it was, a list of parts I need Thursday for my 12v rebuild, but haven't heard back.
My Machinist is starting to wonder whats up with my ability to get these parts.
Could you talk to Tyler for the list and give me a call.. Please?
Mike Kolder
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97 12 valve 4x4 5 spd
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11-05-2013, 06:38 AM
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#2
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Name: 4x4dually
Title: Moderator
Status: Not Here
Join Date: Jan 2007
Location: Stillwater, OK
Member`s Gallery
Posts: 31,789
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You'll probably have better luck calling the shop than posting a thread online and waiting for someone to see it.
I let him know about this thread.
__________________
Jory 2009 4x4 3500 MCLB
"There are people far less intelligent than you making a living doing this stuff." - Jeff Mumau
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11-05-2013, 06:44 AM
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#3
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Name: rebar
Title: Green Behind the Ears
Status: Not Here
Join Date: Sep 2012
Location: Iowa City
Member`s Gallery
Posts: 72
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Quote:
Originally Posted by 4x4dually
You'll probably have better luck calling the shop than posting a thread online and waiting for someone to see it.
I let him know about this thread.
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I appreciate that. Every time I call, Jeff is busy and then we play phone tag and never connect. No answer to my email either.
__________________
97 12 valve 4x4 5 spd
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11-05-2013, 06:53 AM
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#4
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Name: 4x4dually
Title: Moderator
Status: Not Here
Join Date: Jan 2007
Location: Stillwater, OK
Member`s Gallery
Posts: 31,789
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Well, I just emailed him. He normally responds to me pretty quick.
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11-05-2013, 07:03 AM
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#5
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Name: BigPapa
Title: Truckless
Status: Not Here
Join Date: Jan 2008
Location: Springfield, TN
Member`s Gallery
Posts: 5,010
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Quote:
Originally Posted by rebar
then we play phone tag and never connect.
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If Jeff has tried to call you back, he's done his job. I get this attitude from customers all the time.
If you call a business and ask for a particular person, chances are that person is going to be with another customer or on another call when you call. It is YOUR responsibility to not miss their call when they call you back. If you miss his call, the scenario above is repeated.
__________________
Scott
2003 Avalanche Z71
Common sense is like deodorant. The people that need it most never use it.
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11-05-2013, 07:17 AM
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#6
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Name: Snedge
Title: Comp Diesel Sponsor
Status: Not Here
Join Date: Sep 2006
Location: Western Pa.
Member`s Gallery
Posts: 18,832
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Thanks Jory for the heads up.
Mike, Tyler and I have both tried to call back. I have your list and a couple of questions. Give us a call this morning if you can. I want to apologize, I've been very busy since moving to the parts counter.
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11-05-2013, 07:26 AM
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#7
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Name: Mryanangel
Title: Rookie
Status: Not Here
Join Date: Sep 2013
Location: Morristown, NJ
Member`s Gallery
Posts: 26
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You can't beat Jeff's customer service, great guy to deal with who goes out of his way to help clients and even recommend other folks products if that is what he thinks would work best for your application.
__________________
2000 2500 Cummins | Thuren cross-over steering | Rear Disc conversion | Airlockers F/R | DT Pro Fab TB | PSC Steering | 6" Gen 3 Carli leaf conversion | Carli 3.0's..and other doo-dads
My build on DTX: Morgan's 2nd Gen Build
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11-05-2013, 07:59 AM
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#8
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Name: rebar
Title: Green Behind the Ears
Status: Not Here
Join Date: Sep 2012
Location: Iowa City
Member`s Gallery
Posts: 72
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Quote:
Originally Posted by Snedge
Thanks Jory for the heads up.
Mike, Tyler and I have both tried to call back. I have your list and a couple of questions. Give us a call this morning if you can. I want to apologize, I've been very busy since moving to the parts counter.
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No need to apologize and Im not pointing any fingers here.. It is my fault, I work in area's that get spoty cell reception and are loud. I communicate best with emails but I will call you at 9:30.
__________________
97 12 valve 4x4 5 spd
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11-05-2013, 08:00 AM
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#9
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Name: Snedge
Title: Comp Diesel Sponsor
Status: Not Here
Join Date: Sep 2006
Location: Western Pa.
Member`s Gallery
Posts: 18,832
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10-4
We can accomplish more in a 5 minute phone conversation, than a weeks worth of emails.
Last edited by Snedge; 11-05-2013 at 08:12 AM.
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11-05-2013, 10:19 AM
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#10
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Name: Snedge
Title: Comp Diesel Sponsor
Status: Not Here
Join Date: Sep 2006
Location: Western Pa.
Member`s Gallery
Posts: 18,832
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Thanks for your patience Mike. Parts on the way.
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11-05-2013, 10:21 AM
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#11
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Name: ctdiesel99
Title: Comp Diesel Sponsor
Status: Not Here
Join Date: Nov 2008
Location: Lansdale, PA
Member`s Gallery
Posts: 2,789
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Quote:
Originally Posted by Snedge
Thanks for your patience Mike. Tasteykakes on the way.
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11-05-2013, 11:27 AM
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#12
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Name: ClamDigger4
Title: Too Much Time
Status: Not Here
Join Date: Feb 2010
Member`s Gallery
Posts: 1,733
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Quote:
Originally Posted by Snedge
10-4
We can accomplish more in a 5 minute phone conversation, than a weeks worth of emails.
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Amen to that!
from phone
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11-05-2013, 02:34 PM
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#13
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Name: rebar
Title: Green Behind the Ears
Status: Not Here
Join Date: Sep 2012
Location: Iowa City
Member`s Gallery
Posts: 72
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Quote:
Originally Posted by Snedge
Thanks for your patience Mike. Parts on the way.
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Super! Thanks Jeff.
One thing I forgot to ask was about the .061 compressed thickness of my old head gasket. Im assuming its stock, but I dont know.
__________________
97 12 valve 4x4 5 spd
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11-05-2013, 03:12 PM
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#14
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Name: Snedge
Title: Comp Diesel Sponsor
Status: Not Here
Join Date: Sep 2006
Location: Western Pa.
Member`s Gallery
Posts: 18,832
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Looks like a stock crush measurement to me.
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