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01-10-2014, 11:35 AM
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#1
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Name: 6.boom
Title: Unreliable
Status: Not Here
Join Date: Oct 2013
Member`s Gallery
Posts: 267
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Shop warranty? More trouble.
So to add to my bad luck.
When I first got my engine completely rebuilt in may with 2 new OEM heads and arp studs blahblahblah. Lots of other stuff. We were told by the shop that their work has a 12m/12k mile warranty. Cool. So 8k later I realize i have another blown head. I take the truck back, one thing leads to another, the verdict is it was a faulty cylinder head. Ford is covering the cost of the head itself. But they are not covering the labor. Here's where it gets fun. The shop is putting it on us to pay the labor. Claiming that they want $3k, which is "half" the labor. Granted they are doing everything cab on (NO idea why), and are pulling the other side too to check it.
Now this place has an in house machine shop, where most of their business comes from. It was said that the cylinder head had bad casting so this problem has been there since day one. So why in hell was this not looked over by the machine shop before installed? We payed them an ungodly amount of money to put in good parts. It's not our fault they installed faulty parts. However, they do not have the warranty promised to us on any of the previous invoices.
What should i do?
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01-10-2014, 11:40 AM
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#2
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Name: Kick Start
Title: Banned
Status: Not Here
Join Date: Feb 2009
Location: Louisville, KY
Member`s Gallery
Posts: 3,173
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Burn the Shop to the ground.
__________________
lilspoon
SPiT Diesel
Piss Excellence
All possible because of UNICORNS
Wampus Cat Diesel
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01-10-2014, 11:41 AM
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#3
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Name: Bustedknuckles
Title: Honey Badger
Status: Not Here
Join Date: Jul 2009
Location: Hagerstown, MD
Member`s Gallery
Posts: 1,778
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That falls directly into the category of not your problem. Do not pay, its a parts and labour warranty right? Obviously it sucks for them but that's part of doing business....
Sent from my SPH-L720 using Tapatalk
__________________
2004 Lb7: 06 front clip, Idaho-Rob tunes , PPE trans, ML converter, Airdog, ARP head studs, s366.
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01-10-2014, 11:42 AM
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#4
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Name: 99GreenCummins
Title: That guy....
Status: Not Here
Join Date: Feb 2011
Location: Marietta, Ohio
Member`s Gallery
Posts: 2,387
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Get your truck the hell out of that shop and somewhere that better knows what they are doing.
__________________
Todd
Some farm trucks
2014 Ram 3500 19.5s, aisin
1999 Ram 2500,6 spd, typical mods
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01-10-2014, 11:49 AM
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#5
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Name: DirtyMaxx03
Title: Too Much Time
Status: Not Here
Join Date: May 2011
Location: San Antonio, TX
Member`s Gallery
Posts: 2,862
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Quote:
Originally Posted by 6.boom
However, they do not have the warranty promised to us on any of the previous invoices.
What should i do?
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Whip out the check book.
__________________
Sean
Stock 2005 LLY
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01-10-2014, 11:56 AM
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#6
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Name: RyanMayo
Title: Too Much Time
Status: Not Here
Join Date: Dec 2012
Location: Maine
Member`s Gallery
Posts: 348
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3K is half the labor? No. Just no. At $75/hour that works out to a whole week. And that's only half... so, 2 weeks to change a head?
Tell them you went to them in the first place because of their good reputation and did not expect these kinds of problems. They'll say "Ford blahblah, 6.0 blahblah," but just keep turning it back on them. You're right to say they should have known the head was bad from the start. Keep saying they had such a good reputation. You've got to get an angle on them and work it...
But seriously... 6K to change a head? This is why people get shot.
__________________
2004 Ram 2500 qcsb
64/71/14, 100 hp nozzles, smarty, billet trans
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01-10-2014, 11:57 AM
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#7
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Name: RDPsmoker
Title: OUT TO LUNCH..
Status: Not Here
Join Date: Nov 2010
Location: Casper or Laramie WY
Member`s Gallery
Posts: 1,815
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That sounds like a Sh**ty shop! I know when if I would of had this issue when I was working on light duty I know the shop would have eaten this. If I was lucky I might have got couple hours pay for it.
__________________
-DUSTIN-
THANKS TO MAXTORQ
95 2500
-DPC
-SUNCOAST
03 3500
-Stock for now
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01-10-2014, 12:14 PM
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#8
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Name: Torque Monkey
Title: The show stopper!!!!!
Status: Not Here
Join Date: Jul 2008
Member`s Gallery
Posts: 466
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I don't like second guessing anyones warranty decesions however, I can tell you that the exact situation happened to the shop that I am part owner of. I can tell you that the head was indeed defective. I can also tell you that we (as a shop) accepted the responsibility of the labor to exchange the head. We were not happy about it but in the end it was our responsibility to fight it out with the suppliers that we chose to get the heads from.
Certainly it didn't fall on the customer. We said we would fix their truck and that is exactlay what we did....
__________________
04 3500 dually Quad Cab NV5600
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01-10-2014, 12:20 PM
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#9
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Name: BigJoeDiesel74
Title: Too Much Time
Status: Not Here
Join Date: Aug 2012
Location: Music City USA
Member`s Gallery
Posts: 812
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Is the 12/12 warranty standard with the shop? Is it posted clearly in the shop or on their website? If you can find it posted anywhere then I think you have a good fight.
__________________
2006 qcsb- 823hp: Sold.
2010 Escalade-
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01-10-2014, 01:09 PM
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#10
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Name: scat
Title: .
Status: Not Here
Join Date: Aug 2011
Location: Wisconsin
Member`s Gallery
Posts: 1,212
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I get ~38hrs to R&R a 6.0 headgaskets in a Econoline van. Which is remove trans, disassemble motor( remove oil pan, mounts and other gay crap) to pull out then do the HG and put the mess back together. Keep in mind that's on the floor with no hoists like most. So truck time would be ~ 11-15 is my guess with cab on. So they are charging close to 300 bucks a hour in labor. Sounds fair to me haha.
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01-10-2014, 01:36 PM
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#11
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Name: roachie
Title: Taco Master
Status: Not Here
Join Date: Nov 2007
Location: East TN
Member`s Gallery
Posts: 11,133
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I'm wanting to know why anyone would put themselves through the hell of doing that job with cab on and engine in the truck.
3k is nuts, the fact they want you to pay is even more nuts.
__________________
99 F250____sold (to a ninja)
01 F250____Mexican F150
04 F350____Fat boy
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01-10-2014, 01:47 PM
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#12
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Name: HeTheAethyr!
Title: Too Much Time
Status: Not Here
Join Date: Oct 2010
Location: Livermore Ca
Member`s Gallery
Posts: 317
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Quote:
Originally Posted by DirtyMaxx03
Whip out the check book.
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and walk away with the invoice
__________________
Heros Never Live, Legends Never Die.
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01-10-2014, 02:02 PM
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#13
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Name: jlbayes
Title: Too Much Time
Status: Not Here
Join Date: Mar 2011
Location: michigan
Member`s Gallery
Posts: 2,399
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Quote:
Originally Posted by BigJoeDiesel74
Is the 12/12 warranty standard with the shop? Is it posted clearly in the shop or on their website? If you can find it posted anywhere then I think you have a good fight.
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this. you need to find in writing that they offer any kind of warranty. verbal ain't gonna cut it. been there done that and had to pay regardless of the "warranty" stated.
__________________
Jacob, 97 rclb
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01-10-2014, 08:03 PM
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#14
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Name: 6.boom
Title: Unreliable
Status: Not Here
Join Date: Oct 2013
Member`s Gallery
Posts: 267
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Ok so I'm reviewing the invoices again. This is what reads at the bottom
All warranty claims for this product must originate at ___
Engine parts are machined in accordance with manufacturers specifications and warranted against defects in our workmanship only. Latent defects against breakage or malfunction after installation are neither expressed or implied. Not responsible for any down time or rental service. The factory warrant constitutes all of the warranties with respect to this/these items. No warrant on Performance, Non-OEM applications. All returns subject to 15% restocking charge.
Considering they INSTALLED a faulty part. Aren't they still at fault under their own warranty?
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01-10-2014, 08:30 PM
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#15
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Name: DISTURBED
Title: YEA WE RIDE THE SHORT BUS
Status: Not Here
Join Date: Nov 2007
Location: Winchester, Va
Member`s Gallery
Posts: 6,417
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Nope says right there" in their workmanship only" sucks but they can charge. You need to go after ford for the junk heads! Make them pay the labor
__________________
Thanks, Jeremy
01 CTD Retired sled puller, dedicated "Twin Turbo" tow rig
96 CTD "TOO" Disturbed 3.0 - Built by Disturbed Diesel Performance
96 CTD "The Sickness" 2.6/2.8- Built by Disturbed Diesel Performance
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01-10-2014, 08:33 PM
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#16
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Name: 95cummins5.9
Title: Old man ***** gossiper
Status: Not Here
Join Date: Jun 2012
Location: U.S.A
Member`s Gallery
Posts: 4,715
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Just put a 12 valve in it already and quit throwing money away.
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01-10-2014, 08:41 PM
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#17
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Name: ISBand4BT
Title: Too Much Time
Status: Not Here
Join Date: Mar 2012
Location: Knox, PA
Member`s Gallery
Posts: 1,604
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Ouch. Noone ever said.diesels were cheap. Good luck.fightin the battle.
__________________
2016 Ram 3500 DRW- Deleted w/ RaceME Ultra
2014 Chevy Cruze Diesel - Deleted w/ Oz Tuning
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01-10-2014, 08:43 PM
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#18
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Name: diesel_importer
Title: Too Much Time
Status: Not Here
Join Date: Oct 2007
Location: Fairfield,TX
Member`s Gallery
Posts: 4,500
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Sounds like they don't HAVE to cover the labor cost, but $3k being half the labor cost is ridiculous!
__________________
01 QCSB 2WD AUTO: Redline/Smarty, Monster VP, 6x.013, S467 FMW, Goerend Trans, Caltracs.
Fuel only - 11.85 @ 114, 50 Shot - 11.58 @ 116 w/ 1.69 60'
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01-10-2014, 08:49 PM
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#19
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Name: 6.boom
Title: Unreliable
Status: Not Here
Join Date: Oct 2013
Member`s Gallery
Posts: 267
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Considering they have an in house machine shop. Isn't that fault in their workmanship? They didn't check it over properly
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01-10-2014, 08:50 PM
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#20
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Name: DISTURBED
Title: YEA WE RIDE THE SHORT BUS
Status: Not Here
Join Date: Nov 2007
Location: Winchester, Va
Member`s Gallery
Posts: 6,417
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For $6,000 I need to start doing a lot of 6.0 head gasket replacements. That escentilly what they did
__________________
Thanks, Jeremy
01 CTD Retired sled puller, dedicated "Twin Turbo" tow rig
96 CTD "TOO" Disturbed 3.0 - Built by Disturbed Diesel Performance
96 CTD "The Sickness" 2.6/2.8- Built by Disturbed Diesel Performance
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