Got My Pistons Back From Swaintech And.... - Page 2 - Competition Diesel.Com

zstroken · 12-31-2016, 07:38 AM

Quote:

Originally Posted by BRE

I'm not sure how everyone can be so quick to blame the coating company with even seeing the packaging...

If the piston was damaged upon arrival at coating company, the coating company should have notified the owner of the issue, prior to coating. Until the piston arrives at the owners it is responsibility of the coating company.

BRE · 12-31-2016, 09:17 AM

Quote:

Originally Posted by zstroken

If the piston was damaged upon arrival at coating company, the coating company should have notified the owner of the issue, prior to coating. Until the piston arrives at the owners it is responsibility of the coating company.

What I'm saying is this, if you've ever been in a Fedex or ups warehouse, you'd be amazed. I'm not laying blame on the OP. I'm just hinting at possibly the package was handled poorly in the shipping process. Packaging should prevent damage, however I'm just throwing it out there.

zstroken · 12-31-2016, 09:28 AM

Quote:

Originally Posted by BRE

What I'm saying is this, if you've ever been in a Fedex or ups warehouse, you'd be amazed. I'm not laying blame on the OP. I'm just hinting at possibly the package was handled poorly in the shipping process. Packaging should prevent damage, however I'm just throwing it out there.

Understood, it may not be the coating companies fault that it was damaged, but it is their fault for not pointing it out when they received the package, if it happened on shipping to them. If the OP had insurance he could have made a claim. Regardless of whose fault it is, Swaintech basically hosed the OP, by their inaction.

Mark Nixon · 12-31-2016, 09:39 AM

Unless I missed a post about box/content condition here, how do we know it wasn't damaged on the way BACK to the owner, from Swaintech?

You know that's the line that'll be used.

Mark.

Signature600 · 12-31-2016, 10:25 AM

Quote:

Originally Posted by Mark Nixon

Unless I missed a post about box/content condition here, how do we know it wasn't damaged on the way BACK to the owner, from Swaintech?

You know that's the line that'll be used.

Mark.

Even if it was, If I'm shipping pistons I'm wrapping them up beyond recognition. If I shipped pistons everyday, I would have them individually packaged and then put into a bigger box.

You can package almost anything better than what UPS or FeDex can destroy....I ship better than 20 packages daily of varying different parts. Rarely do we get a claim on something we ship out.
Chris

BigPapa · 12-31-2016, 10:52 AM

Here are the three scenarios as I see it:

If it arrived at Swain Tech damaged they should have notified the shipper - blame on Swain Tech for coating anyway
If it was damaged at Swain Tech - blame on Swain Tech for damaging piston
If it was damaged in shipping from Swain Tech back to the owner - blame on Swain Tech for poor packing

If the last scenario is the truth then Swain Tech can file a claim. Either way Swain Tech should supply the OP with a new coated piston.

Just my

*lenahan05* · 12-31-2016, 11:52 AM

I wouldn't be scared to run that at all. Good ring file or part off tool in the lathe will square that right up and not hurt the ring....

jasonc · 12-31-2016, 12:11 PM

I agree, a small file and 10 minutes.

DISTURBED · 12-31-2016, 12:39 PM

Unless the impact has cracked the piston. Then it breaks off in the cylinder. I've got one her some one was to rough with and broke the ring land out of it in similar fashion

9724VF350 · 12-31-2016, 02:15 PM

There are scenario's where I would file and run it, but a engine where I thought it was worth the effort to coat them in the first would not be one of those scenario's.

dieselbeef · 01-01-2017, 09:11 AM

were they balanced too..cuz that's just more bs involved

EverydayDiesel · 01-01-2017, 10:33 AM

Quote:

Originally Posted by BigPapa

Here are the three scenarios as I see it:

If it arrived at Swain Tech damaged they should have notified the shipper - blame on Swain Tech for coating anyway
If it was damaged at Swain Tech - blame on Swain Tech for damaging piston
If it was damaged in shipping from Swain Tech back to the owner - blame on Swain Tech for poor packing

If the last scenario is the truth then Swain Tech can file a claim. Either way Swain Tech should supply the OP with a new coated piston.

Just my

This guy gets it. Even though there was no damage to the box, swaintech filed a claim with UPS. UPS has come by and took the piston into their possession. After tracking the claim I see that it is in route back to swaintech.

The new piston that I bought will be delivered to them tomorrow. I just hope they dont take an additional 4 weeks to coat like they did the first round.

Blueboy · 01-01-2017, 03:03 PM

I have been using Twain Tech for yrs and have never had a problem with them.
This time of yr it will be a fast turn around, summers they are swamped.

dixon700 · 01-02-2017, 01:48 PM

Quote:

Originally Posted by pinky49

well, now you have an ashtray

This made

. I agree with most no reason to risk a high dollar build on that. Also seems to be Swain tech should be held accountable for the dinged piston.

EverydayDiesel · 01-27-2017, 11:01 AM

I wanted to update this thread.

Swaintech has filed a claim with UPS and got a check for $100. They credited me the $100 and coated the '7th' piston at no charge other then shipping there. I am still out 210 for the extra piston but I did get 100 back. I am not really happy with the outcome but at least I am moving forward with this build.

CorneliusRox · 01-27-2017, 11:17 AM

Quote:

Originally Posted by EverydayDiesel

I wanted to update this thread.

Swaintech has filed a claim with UPS and got a check for $100. They credited me the $100 and coated the '7th' piston at no charge other then shipping there. I am still out 210 for the extra piston but I did get 100 back. I am not really happy with the outcome but at least I am moving forward with this build.

They sent you how many dollars worth of coated pistons and they only insured them for $100?
That, to start with, sounds pretty shady for an established business.

That's really too bad. At least you got it sorted out for $110 and some time instead of just being completely screwed.

*Snedge* · 01-27-2017, 11:23 AM

That sucks, but chit happens. I've dealt with Swain since way back in the 80's or early 90's. They are a good company.

Keep that dinged piston around. It'll make you a good spare if you ever need one.

dieselbeef · 01-27-2017, 11:58 AM

sometimes half is all you can hope for..its a he said she said deal..least ya got somethin

9724VF350 · 01-27-2017, 04:07 PM

Quote:

Originally Posted by lenahan05

I wouldn't be scared to run that at all. Good ring file or part off tool in the lathe will square that right up and not hurt the ring....

Not that my opinion matters, but I would call this bad advertising.

Quote:

Originally Posted by CorneliusRox

They sent you how many dollars worth of coated pistons and they only insured them for $100?

Everytime I send them pistons, I fill out their form that asks what $ of insurance I want placed on the package when it's sent back. Was that done? UPS's standard insurance is $100 on a package.

*Snedge* · 01-27-2017, 04:19 PM

Quote:

Originally Posted by 9724VF350

Everytime I send them pistons, I fill out their form that asks what $ of insurance I want placed on the package when it's sent back. Was that done? UPS's standard insurance is $100 on a package.

Me too.
We can now see the brass tacks of it. Swain gives you an option for return insurance.

I don't see this being Swains fault.

12-31-2016, 09:39 AM	#24
Mark Nixon Name: Mark Nixon Title: No Savior among the flesh Status: Not Here Join Date: Feb 2009 Location: Brownville, Nebraska Member`s Gallery Posts: 8,676	Unless I missed a post about box/content condition here, how do we know it wasn't damaged on the way BACK to the owner, from Swaintech? You know that's the line that'll be used. Mark. __________________ If you or I did business like the PEOPLE in government do business, we'd be put in jail. Government is coercive. Anarchy: The state of existence where there are no masters & no slaves. Therefore, Anarchy means the ABSENCE OF SLAVERY, or, in other words, FREEDOM.

12-31-2016, 10:52 AM	#26
BigPapa Name: BigPapa Title: Truckless Status: Not Here Join Date: Jan 2008 Location: Springfield, TN Member`s Gallery Posts: 5,041	Here are the three scenarios as I see it: If it arrived at Swain Tech damaged they should have notified the shipper - blame on Swain Tech for coating anyway If it was damaged at Swain Tech - blame on Swain Tech for damaging piston If it was damaged in shipping from Swain Tech back to the owner - blame on Swain Tech for poor packing If the last scenario is the truth then Swain Tech can file a claim. Either way Swain Tech should supply the OP with a new coated piston. Just my __________________ Scott 2003 Avalanche Z71 Common sense is like deodorant. The people that need it most never use it.

12-31-2016, 11:52 AM	#27
lenahan05 Name: lenahan05 Title: Comp Diesel Sponsor Status: Not Here Join Date: Jan 2009 Location: Terre Haute, Indiana Member`s Gallery Posts: 1,173	I wouldn't be scared to run that at all. Good ring file or part off tool in the lathe will square that right up and not hurt the ring.... __________________ Ryan L.

12-31-2016, 12:39 PM	#29
DISTURBED Name: DISTURBED Title: YEA WE RIDE THE SHORT BUS Status: Not Here Join Date: Nov 2007 Location: Winchester, Va Member`s Gallery Posts: 6,417	Unless the impact has cracked the piston. Then it breaks off in the cylinder. I've got one her some one was to rough with and broke the ring land out of it in similar fashion __________________ Thanks, Jeremy 01 CTD Retired sled puller, dedicated "Twin Turbo" tow rig 96 CTD "TOO" Disturbed 3.0 - Built by Disturbed Diesel Performance 96 CTD "The Sickness" 2.6/2.8- Built by Disturbed Diesel Performance

12-31-2016, 02:15 PM	#30
9724VF350 Name: 9724VF350 Title: Tractor Guy Status: Not Here Join Date: Mar 2010 Location: Northeast Ohio Member`s Gallery Posts: 2,784	There are scenario's where I would file and run it, but a engine where I thought it was worth the effort to coat them in the first would not be one of those scenario's. __________________ 97 F350 4X4 CC Dually 5spd 24V 913 S300/HT3B Ranch Hand. Playtoy-Oliver 1655. 12V now, 13mm, S475 Wife's ride-03 Excursion 12V swap in the works.

12-31-2016, 12:11 PM	#28
jasonc Name: jasonc Title: Too Much Time Status: Here Join Date: Nov 2009 Member`s Gallery Posts: 4,412	I agree, a small file and 10 minutes.

01-01-2017, 09:11 AM	#31
dieselbeef Name: dieselbeef Title: dick doggin Status: Not Here Join Date: Jul 2007 Location: myakka city florida Member`s Gallery Posts: 9,867	were they balanced too..cuz that's just more bs involved __________________ 02 quad cab 4x4 aluminum flatbed 63/68/14 hrvp INJ by weston 4.10 gorend/suncoast method race 01 2500 4x4 quad cab all stock/drag comp 07.5 3500 4x4 dually 4 dr 6.7 d&j extreme, fleece cheetah, gorend triple, cat filters, rip wrongway...

01-01-2017, 03:03 PM	#33
Blueboy Name: Blueboy Title: Too Much Time Status: Not Here Join Date: Aug 2006 Member`s Gallery Posts: 993	I have been using Twain Tech for yrs and have never had a problem with them. This time of yr it will be a fast turn around, summers they are swamped.

01-27-2017, 11:01 AM	#35
EverydayDiesel Name: EverydayDiesel Title: I drink diesel Status: Not Here Join Date: Feb 2016 Location: $FCE2 Member`s Gallery Posts: 196	I wanted to update this thread. Swaintech has filed a claim with UPS and got a check for $100. They credited me the $100 and coated the '7th' piston at no charge other then shipping there. I am still out 210 for the extra piston but I did get 100 back. I am not really happy with the outcome but at least I am moving forward with this build.

01-27-2017, 11:23 AM	#37
Snedge Name: Snedge Title: Comp Diesel Sponsor Status: Not Here Join Date: Sep 2006 Location: Western Pa. Member`s Gallery Posts: 18,860	That sucks, but chit happens. I've dealt with Swain since way back in the 80's or early 90's. They are a good company. Keep that dinged piston around. It'll make you a good spare if you ever need one.

01-27-2017, 11:58 AM	#38
dieselbeef Name: dieselbeef Title: dick doggin Status: Not Here Join Date: Jul 2007 Location: myakka city florida Member`s Gallery Posts: 9,867	sometimes half is all you can hope for..its a he said she said deal..least ya got somethin __________________ 02 quad cab 4x4 aluminum flatbed 63/68/14 hrvp INJ by weston 4.10 gorend/suncoast method race 01 2500 4x4 quad cab all stock/drag comp 07.5 3500 4x4 dually 4 dr 6.7 d&j extreme, fleece cheetah, gorend triple, cat filters, rip wrongway...