Do not use the wrong key in the pump.
They ship with the correct key installed. It will not work to put the wrong key in the pump.
You don't need to change ECMs or anything else to run an SO pump on an HO truck. A lot of places get hit with an extra core charge if they return an HO pump instead of an SO pump, so they make up this wild ass lies to convince people not to switch from an HO to an SO.
You've got a bad pump. **** happens. If you bought it new, get it covered by warranty. If you bought it used, get your money back. It sucks, but it happens. Good luck getting it figured out!