zfaylor
Comp Diesel Sponsor
- Joined
- Nov 21, 2010
- Messages
- 5,024
I've had very good experiences with FedEx, myself.
I have a local FedEx Office that I go to, I carry in my 4 bushel bag of peanuts, parts to pack (usually dirty) and any other materials I need, plop them on a counter for customer packing and go to work.
They have a selection of boxes there, they GIVE me tape to pack with and I'm treated like family, I do it how I like it and they don't second guess me.
That having been said, last year it was ~ $20 to ship a bell housing and fork almost anywhere inside the U.S., yesterday I sent one out and it was ~ $40 to Maryland.
I bitcched. Got the usual "we don't know why" reply.
Even so, a nice, well-stocked place to pack and ship parts is worth a lot to me.
Mark.
I am sure UPS and FedEx experiences vary by state and terminal and circumstance but I have had a similar experience to yours. UPS rates went up as well. I imagine the downturn of the economy and less volume may be playing a factor.
Chit happens and mistakes get made. How a business handles themselves in those times truly tells me what kind of a business they are. It is easy to make a customer happy when times are good.