How come performance shops will not return calls???

Your spool up should be fine with that setup as long as your tire/gear ratio is not out of wack.
 
Call backs from these "performance shops" is rare, my record is maybe 30% of the time you will here back. E-mail is worse you might as well forget it in my experiance. I agree with bags1010 that with this economy you would think someone would want to sell you something. I worked as a service manager for a while and I ALWAYS called people back, even if it was to tell them I was waiting on a responce from the manufacture. If I didn't the customers were on the phone chewing me out. One guy threarened to kick my butt over a $5.00 set of spark pulgs in his $30,000 bike. The public is rough, but you aren't going to make happy customers by blowing them off either. If I don't get a call back then I figure that is the way their customer service/tech line is as well, and move on. Life is too short to deal with jokers.
:soap:*bdh*:soap:*bdh*:soap:*bdh*
 
dieselduck said:
Call backs from these "performance shops" is rare, my record is maybe 30% of the time you will here back. E-mail is worse you might as well forget it in my experiance. I agree with bags1010 that with this economy you would think someone would want to sell you something. I worked as a service manager for a while and I ALWAYS called people back, even if it was to tell them I was waiting on a responce from the manufacture. If I didn't the customers were on the phone chewing me out. One guy threarened to kick my butt over a $5.00 set of spark pulgs in his $30,000 bike. The public is rough, but you aren't going to make happy customers by blowing them off either. If I don't get a call back then I figure that is the way their customer service/tech line is as well, and move on. Life is too short to deal with jokers.
:soap:*bdh*:soap:*bdh*:soap:*bdh*
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you have to look at it from the shops point too, you have a customer that just wants items, CHEAP, hes not gunna make money on (no labor) it so its not high on the priority list. call backs are nice tho
 
you're damned if you do, damned if you don't... I've been at HotRod MANY times when Mike has spent 20min or more on the phone w/ someone who never ends up buying anything
 
Every gated housin I have seen. Cracks there is no need for a wastegate if ur turbos are sized right for the fuelin. Jeplings twins are non gated and not one spool up problem and my buddies truck doesn't have a gate. And he runs 2 s400 custom chargers and no problem my gate is blocked off anyways I. I am going to t4 manifold and 73 turbine with a .90 housin. And the spool up right now all depends on what tune and what gear I am in for how quick it spools. If I stay around 60mph leave it in 5th for quick spool. I personally don't like gates but that's my opinion.A set of Straight cut housins set of twins just looks better and cleaner
 
If you MUST leave a message, start out with; "I need to buy.....". If you start out with; "I have a couple of questions....", who do you think will get called back first? They probably get countless of those "question" calls a day and can't keep up with the calls and keep merchandise moving out the door. A bigger company with a customer service line can, but not the majority of the smaller guys.


I rarely call someone with just "questions" because I've done must of my homework before hand. I'm 90% already committed by the time I call so any question I do have get answered lickity split.
 
Forrest Nearing said:
you're damned if you do, damned if you don't... I've been at HotRod MANY times when Mike has spent 20min or more on the phone w/ someone who never ends up buying anything
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Are we motivated, are we dedicated........................and then they come back to him to fix what they or someone else couldn't, it will come back to him in a good way.

Jim
 
not enoughsmoke said:
Every gated housin I have seen. Cracks there is no need for a wastegate if ur turbos are sized right for the fuelin. Jeplings twins are non gated and not one spool up problem and my buddies truck doesn't have a gate. And he runs 2 s400 custom chargers and no problem my gate is blocked off anyways I. I am going to t4 manifold and 73 turbine with a .90 housin. And the spool up right now all depends on what tune and what gear I am in for how quick it spools. If I stay around 60mph leave it in 5th for quick spool. I personally don't like gates but that's my opinion.A set of Straight cut housins set of twins just looks better and cleaner
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Thats not what its about :doh:
 
if you're not gating the little charger, even with a 73wheel, are there not drive pressure issues? I suppose the hot air will make it to the big charger eventually however dont you loose 8-10 hp per psi of drive over 1:1?
 
bags1010 said:
That is how my 12 valve was. Hell I could make 150# of boost if the boots would hold up! But tuning it and just overall life of the engine I think would be better with a gate. I did think about using a non gated housing and an Tial gate...but just makes for more plumbing issues in an already cramped engine bay!

So why do you say the spool was "ok" ???
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I've run the setup your talking about and it worked fine on my truck(5.9) 6.7 should work even better. You shouldn't need an external gate with that housing. I added one to my primary a while back and it was a mistake. It's a good way to limit power on top, I guess. I think I might play with a new gate cover on the top charger though. It seems to me like the gate travel needs to be limited. If it opens all the way I end up with boost numbers that are a bit off. primary/overall will run 45/75 or so. Not sure it's an issue, but most seem to be nearer 1/2 ratio. I guess it's good for head gaskets though.
 
I'm running a 66mm second stage and an 88mm first stage. 1.15 housing on the second and 1.39 housing on the first.

To you guys that don't need wastegates...

Do you run 100+lbs of boost everytime you hit WOT or what? Cause mine jumps over 90lbs with wastegate duty cycles of 25 and 30% respectively. That's percentage CLOSURE.

I have no idea how you are controlling maximum boost with no gates.
 
Its a tough deal, there are far more tire kickers than people that really want to buy, they seem to think somebody is just sitting around with nothing to do, waiting for them to call, some people are just board and want to talk about stuff and pick your brain with no intention at all of buying anything others are just price shopping and don't care about good customer service, they are just looking for a deal and will say anything to get one $.02
 
Or call about how to install products they bought somwhere else. Whats a real ***** is when they call the place they bought it from and they tell them to call there local diesel performance shop to ask tech questions. What do you expect a shop to do? Pull off a paying job to answer a question or questions that make less that the job that was paying the shop rate. You can't please all the people all the time. You just do the best that you can. Yes, tech questions can be a nessesary evil. You just have to look at it as you might have a potential customer. Alot of people that complain should be in buisness to see the other side of the coin. Its a tough world out there! $.02
 
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RILES said:
Its a tough deal, there are far more tire kickers than people that really want to buy, they seem to think somebody is just sitting around with nothing to do, waiting for them to call, some people are just board and want to talk about stuff and pick your brain with no intention at all of buying anything others are just price shopping and don't care about good customer service, they are just looking for a deal and will say anything to get one $.02
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No kidding, I used to get that all the time when I was in the customer service field. The worst part of it is that a lot of the people want a simple answer for a complicated question and then get mad at you when you don't tell them what they want to hear. Then they argue with you. Then they go elsewhere, buy it, and then bring their ebay junk part back for you to install it because they tried installing it themselves and screwed everything up.

Like I said before too, depending on how the person's attitude was when I spoke with them the first time would determine if/when I would bother to call them back.

Bponci said:
Or call about how to install products they bought somwhere else. Whats a real ***** is when they call the place they bought it from and they tell them to call there local diesel performance shop to ask tech questions.
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I've been on the receiving end of countless calls just like this. When it happened, I typically gave them only the information they asked for knowing that they still didn't know/understand enough of what they were doing to get the job done. The calls from shops were always the best because 9 times out of 10 the tech doing the job had no business doing the job in the first place because they didn't understand what they are doing, yet the customer thinks they do.
 
bags1010 said:
I have been calling several diesel performance shops trying to get pricing on a set of ball bearing twins. I started about a month ago calling and leaving messages for "the person you need to talk to!" It seems no one know how to size turbos or wants to deal with sizing them or something. How hard can it be to call the turbo manufacturer and tell them whats going on and let their techs come up with the correct products??? Then just call me back and give me a price and all!!! Surely with the economy the way it is these places are not slammed with customers so bad they do not want any more business!

Not sure if I am allowed to do this here...but I want others to know how these shops have treated me! Here are a few of them:

Elite Diesel, Diesel Specialists, Wicked Diesel, Turbonetics Inc, Enterprise Engine, Engineered Diesel (ED), Haisley Machine, River City Turbo, and Industrial Injection!!!


I am at the point right now in my conversion where I need my turbos, head studs, and a few other items. Maybe someone will call me back after they read this!!!
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In dealing with the original post, the OP called me yesterday and reminded me of the discussion we had on the phone. As it turns out I did talk to him when he called. Nothing against him, he may have called prior to that and I didn't return the call.

Business is a double edged sword, unfortunately you must sometimes choose. Do I go out in the shop and catch up on all the work I have built up, or do I answer the phone every 5 minutes. Then go back and return calls. Well that doesn't seem to work. Once you start returning calls the phone starts ringing again and the calls you were suppose to return, get shuffled to the bottom of the list again. Then the customer needs their parts, but they aren't finished because you have spent all your time returning calls, or talking to someone about their dilema.

I do appreciate the phone calls and the support of my customers, but am faced with a dilema, build parts or answer the phone. Sometimes you can't do both. And don't think "well just hire someone". The products I make are what established me to begin with. If I turn that over to someone else, then quality is going to suffer. Do I hire someone to aswer the phone, well they would want to talk to me anyway. Maybe 1 in 20 calls is a simple purchase, the rest are 30 minute calls, discussing many things. I like to talk, but need to sale parts as well. Otherwise I won't be able to stay in business, I also need the calls to promote and sale product.

The customer who can't get their parts in a timely fashion are equally as distressed as the guy who didn't have his call returned.

Do I answer the phone and return calls everytime? NO, do I lose customers because of this? OF COURSE, Do I like being in this situation? NO how do I fix it? GOT ME

I already work 14-16 hours a day, so working longer isn't the answer. Just had 5 phone calls I did answer while typing this.

Maybe I just need to stay on CompD one day a week and type while talking on the phone.
 
WICKEDDIESELS said:
In dealing with the original post, the OP called me yesterday and reminded me of the discussion we had on the phone. As it turns out I did talk to him when he called. Nothing against him, he may have called prior to that and I didn't return the call.

Business is a double edged sword, unfortunately you must sometimes choose. Do I go out in the shop and catch up on all the work I have built up, or do I answer the phone every 5 minutes. Then go back and return calls. Well that doesn't seem to work. Once you start returning calls the phone starts ringing again and the calls you were suppose to return, get shuffled to the bottom of the list again. Then the customer needs their parts, but they aren't finished because you have spent all your time returning calls, or talking to someone about their dilema.

I do appreciate the phone calls and the support of my customers, but am faced with a dilema, build parts or answer the phone. Sometimes you can't do both. And don't think "well just hire someone". The products I make are what established me to begin with. If I turn that over to someone else, then quality is going to suffer. Do I hire someone to aswer the phone, well they would want to talk to me anyway. Maybe 1 in 20 calls is a simple purchase, the rest are 30 minute calls, discussing many things. I like to talk, but need to sale parts as well. Otherwise I won't be able to stay in business, I also need the calls to promote and sale product.

The customer who can't get their parts in a timely fashion are equally as distressed as the guy who didn't have his call returned.

Do I answer the phone and return calls everytime? NO, do I lose customers because of this? OF COURSE, Do I like being in this situation? NO how do I fix it? GOT ME

I already work 14-16 hours a day, so working longer isn't the answer. Just had 5 phone calls I did answer while typing this.

Maybe I just need to stay on CompD one day a week and type while talking on the phone.
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Yes I can understand what you mean! I was happy to talk with you yesterday and you will get my business when I decide on what pump I want to go with! I just thought that with the attention that this build is going to recieve more people or shops would want their product on it! I was not asking for sponsorship or good deals or anything...just an honest answer as to what turbos I should run and how much they would cost me!

And as for running a wastegate...I did not run one on my 12 valve and the only way to govern boost pressure was by the throttle! That sucked! When ever you would hold it WOT...the boost would peg out a 100# guage and then the temps start to get high and BOOM...a boot would blow! I have a ported head this time and I am going to run a wastegate so I can have a little more control over my boost!
 
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