Mat415
New member
I bought a valve body and converter for my Dodge (48RE) from DieselNut in CA. When the package came in, the valve body was from HTS and it was broke in shipping. I called them direct and they sent me a new one pretty quick. I shipped the broke one and my core back with no problem. The install was no problem...only took an afternoon. Then the problems began. My transmission shifted so hard I seriously thought it may break a U-joint on the way home! Also, it shifts into 3rd gear before 2nd is released! It feels like someone slams on the brakes at the 2/3 gear change! So of course, I call HTS...and have to leave a message. Two days later, I get a call from Marianne asking questions about what I have (VIN, etc.). She says she will get back to me on it. After a couple more days of nothing...I start the E-mail deal. I never get to talk to someone who can help me. Marianne sends me this as her last E-mail:
"There is an adjustment that you can find on our FAQ page on our website htstransmissions.com/index.html this is under the 2/3 adjustment"
Now, in my opinion that thing is very poorly written and fairly vague and it DID NOT ADDRESS MY PROBLEM! So again, last Thursday I start with a phone call to correct this valve body problem. Leave message...get return call from Marianne to gather info...hear nothing Friday. So today I send her an E-mail...still have heard nothing!
Seriously, I need 2 or 3 minutes of time from someone who knows what the hell is going on to get this all fixed (which I stated in my last E-mail to her)!
I promise if they will just call me and help fix this valve body problem, I will NEVER call them again! Customer service can make or break a company! Word of mouth advertising is the best marketing tool anyone can have...and here I am stuck with nothing good to say because I have a product that is not working for me and I CANNOT GET ANY HELP TO FIX IT!
Does anyone out there have a more "direct" number where I can actually talk to someone? Someone please alert them to this post so I can get my truck off the jack stands and back on the road!
Thanks,
Mat
"There is an adjustment that you can find on our FAQ page on our website htstransmissions.com/index.html this is under the 2/3 adjustment"
Now, in my opinion that thing is very poorly written and fairly vague and it DID NOT ADDRESS MY PROBLEM! So again, last Thursday I start with a phone call to correct this valve body problem. Leave message...get return call from Marianne to gather info...hear nothing Friday. So today I send her an E-mail...still have heard nothing!
Seriously, I need 2 or 3 minutes of time from someone who knows what the hell is going on to get this all fixed (which I stated in my last E-mail to her)!
I promise if they will just call me and help fix this valve body problem, I will NEVER call them again! Customer service can make or break a company! Word of mouth advertising is the best marketing tool anyone can have...and here I am stuck with nothing good to say because I have a product that is not working for me and I CANNOT GET ANY HELP TO FIX IT!
Does anyone out there have a more "direct" number where I can actually talk to someone? Someone please alert them to this post so I can get my truck off the jack stands and back on the road!
Thanks,
Mat