Onefastcr
New member
- Joined
- Jan 7, 2011
- Messages
- 344
Buyer beware of Steven koenke aka (steven_koenke)
I'm posting just to show my side of this story and get some thoughts on where to go from here I'm out about 2500$.
To start off with a little info so i traded steven koenke my 4000/8000 compound setup for his s475 with a stainless diesel 2nd gen kit. I was nice enough to send my kit to him so he could just swap in a weekend since his truck is his daily. Anyway he ships his setup fairly quick but FedEx had some trouble delivering it. So I had to go to FedEx to pick up the package. As I picked up the package and sigh for it the box had no visible damage. As I get home I open up the box and find the turbo has been bouncing around in this huge box with little to no packing around it. I pull it out and the turbine is wedge sideways in the exhaust housing. Upon further inspection I find the nut it goes to the vband clamp it holds the exhaust housing to the center section was only on a few threads. I texted Steven right away asking him if he left the nut loose. And he said he left it loose so it could move..... yes read the text! I have never seen this before but come to find out the threads were stripped out is my guess why he didn't tighten it. I also have never seen someone ship a turbo in the same box as all the other parts of the kit. Anyway he worked with me responding to all my text and he worked with FedEx on a claim. As he updated me on the status of what fedex was doing. I know he and FedEx need sometime to figure what was going to happen as it was damaged in transit. But having the nut loose was not FedEx fault it was all Steven at that point. As time went on I sent him a few texts on the status and always got some new excuse. I gave it weeks few weeks to sort out and wasn't pushy. At this point it had been 30days. I kinda got a little hostel with him as I felt it was just dragging on to long. He agreed to pay for the turbo to be rebuilt and pay for some of the damage parts. I agreed as I know he was not 100% responsible for the damage but was going to do the right thing. And then out of the blue he comes back at me that he's is not cover any of the damage to the turbo but will pay for the oil line it was smashed.
I'm kinda at a lost on how I proceed. I feel like he was in the wrong on leaving the nut on the clamp lose. Any thought?
All the text message from the whole deal.
I'm posting just to show my side of this story and get some thoughts on where to go from here I'm out about 2500$.
To start off with a little info so i traded steven koenke my 4000/8000 compound setup for his s475 with a stainless diesel 2nd gen kit. I was nice enough to send my kit to him so he could just swap in a weekend since his truck is his daily. Anyway he ships his setup fairly quick but FedEx had some trouble delivering it. So I had to go to FedEx to pick up the package. As I picked up the package and sigh for it the box had no visible damage. As I get home I open up the box and find the turbo has been bouncing around in this huge box with little to no packing around it. I pull it out and the turbine is wedge sideways in the exhaust housing. Upon further inspection I find the nut it goes to the vband clamp it holds the exhaust housing to the center section was only on a few threads. I texted Steven right away asking him if he left the nut loose. And he said he left it loose so it could move..... yes read the text! I have never seen this before but come to find out the threads were stripped out is my guess why he didn't tighten it. I also have never seen someone ship a turbo in the same box as all the other parts of the kit. Anyway he worked with me responding to all my text and he worked with FedEx on a claim. As he updated me on the status of what fedex was doing. I know he and FedEx need sometime to figure what was going to happen as it was damaged in transit. But having the nut loose was not FedEx fault it was all Steven at that point. As time went on I sent him a few texts on the status and always got some new excuse. I gave it weeks few weeks to sort out and wasn't pushy. At this point it had been 30days. I kinda got a little hostel with him as I felt it was just dragging on to long. He agreed to pay for the turbo to be rebuilt and pay for some of the damage parts. I agreed as I know he was not 100% responsible for the damage but was going to do the right thing. And then out of the blue he comes back at me that he's is not cover any of the damage to the turbo but will pay for the oil line it was smashed.
I'm kinda at a lost on how I proceed. I feel like he was in the wrong on leaving the nut on the clamp lose. Any thought?
All the text message from the whole deal.