Update on this. I shipped the turbo out last Thursday (6/20/2013). According to the tracking online it arrived at BD the next Tuesday (6/25/2013). I called them to see when they would get to it and was told it would be checked out as soon as it cleared through shipping and receiving. I waited till yesterday to call them to give time for them to get it sorted out. They then proceeded to tell me that it will be looked at Friday (6/28/2013). Just to give them the benefit of the doubt, as I'm sure they're busy, I waited till today to check on it. When I called them this morning they said that it had not even cleared through and that I would be getting a call from Vick today to inform me of the status of the turbo. I never got a call. Giving them the benefit of the doubt once again I let it slide thinking maybe they are just busy. But after calling them a few minutes ago I feel like they are giving me the run around. Vick proceeded to tell me that, and I quote, "I can't make them do something they don't want to do". Which is a little ridiculous since he told me earlier in the week that this will be looked at before Friday and I will hear something by Friday. Now I don't know about you guys, but if you tell someone that they will be hearing from you, don't you think you can at least have the courtesy to call them and at least tell them whats going on. All it would have took was a simple call saying that you were not able to get to it today. Or even better yet, don't give someone a time frame that you can't promise to meet.
After all of this Vick told me that the turbo will be checked out on this coming Tuesday (7/2/2013). For what its worth I am very displeased with how this company has handled this. Everyone I have spoke to on the phone has been completely rude and unhelpful. And as a man with an incredibly short temper I feel like I have remained very calm throughout this ordeal.