I have just read this thread, and have a couple things to say based on what I've read.
As far as Matt's converter clearance issue, it's hard to say from thousands of miles away, but I was there when Bill spoke to Matt on the phone, we were inbound from a race so that's why he told you to e-mail me as I couldn't do anything at the time as I was driving down the I5. He did not say there was "no way the converter was built wrong" he said that "it's unlikely that it was built wrong as they are welded on a JIG."
That being said, anything can be built wrong, it's all about how companies look after there product.
As far as DTT not building there own TC's, we don't, just like Garmon and many other companies. The advantage that we have in this is we are able to actually offer a customer the best TC for there application because all the companies such as Goerend, DPC, and Precision all have applications that work better for certain trucks. That being said it works really well doing stuff this way.
Our DIY programs have worked really well in 90% of the situations, we have sold approx. 500 kits in the last year, and had maybe 10 guys with issues, so that's pretty good numbers. Most guys that build there own units, are very mechanical, although most have never built a transmission, that's why we give our cell phone numbers so that people could ask questions during the build. For most building your own transmission with a billet 3 disk TC and tons of other billet parts for under $2100 is worth a shot.
In this case if there was only 25thou clearance back and forth on the TC, that is not enough and really a call should have been made. Although Matt was told that as long as the converter had movement you were OK was not correct. Lesson learned and I'm sure that mistake will never happen again.
As far as people having issues with DTT Shift Kits, we have had approx 10 guys out of well over 1000 sold with issues. That is a pretty awesome success rate, when you need to consider that most of the 10 guys could have done everything wrong and the VB core could have been the issue, you can ask Goerend or Garmon if you don't believe me, but 9times out of 10 if the VB has a issue after being build the core is at fault. That's why alot of the time we have to build from a brand new VB.
I hope this sheds some light as to any questions people might have about DTT, remember it's only a DTT Trans if we build it.